Frequently Asked Questions

Shipping and returns

Where do you ship?

We currently ship exclusively within the United States. We are working on expanding to international shipping soon.

How long does shipping take?

Fast. Orders are processed within 1 business day from our Pennsylvania warehouse. You can expect your package to arrive in 3–5 business days.

  • Free US shipping on orders over $50.

How does returns work?

We accept returns on unopened and sealed products within 30 days. To initiate a return, simply email us at support@velaviv.com with your order number.

Can I track my order?

Yes. You will receive an automated email with your tracking number the moment your shipping label is created.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Product

What does it smell like?

A calming blend of fresh lavender with a hint of wild honey. We use a meticulous rendering process to ensure our tallow is pristine and completely neutral before blending, guaranteeing no animalic or "meaty" scent whatsoever. It leaves only a subtle, spa-like aroma that gently settles upon application.

Is it greasy?

Not at all. While the balm looks rich in the jar, it melts instantly upon contact with your skin. Because its fatty acid profile closely mirrors your skin's natural oils, it absorbs completely rather than sitting on the surface, leaving you with a hydrated glow, never a greasy residue.

Is it comedogenic?

Grass-fed beef tallow has a low comedogenic rating (1 out of 5) and allows your skin to breathe. Because it mimics your skin's natural lipid structure, it integrates seamlessly without blocking pores, making it suitable even for sensitive skin.

Can I use it if I have oily skin?

Yes. Oily skin is often dehydrated, which can lead to increased oiliness. Tallow mimics your skin’s natural oils, helping it feel balanced instead of greasy. Many customers with oily or acne-prone skin enjoy how lightweight and soothing it feels.

Can I use it around my eyes?

Yes, it makes an exceptional eye cream. The rich fatty acids help plump fine lines and crow's feet. Gently pat a tiny amount around the orbital bone to lock in hydration where skin is thinnest.

Is it for face & body?

Absolutely. Use it anywhere that needs nourishment: face, hands, cuticles, lips, dry patches, or rough areas. One jar can replace multiple products like facial moisturizers, hand cream, lip balm, and body balm.

Is this suitable for sensitive or reactive skin?

It is an excellent choice for sensitive skin. We intentionally exclude common irritants like synthetic fragrances, alcohol, and preservatives to create a gentle formula. The naturally soothing properties of tallow and honey work together to comfort the skin and support a healthy-looking barrier.